Harassment by Ashok Leyland India

Harassment by Ashok Leyland India

SMG Infosolutions (SMG), a small MSME company based in Gujarat, is being unnecessarily harassed by senior employees of a large Indian Multinational Ashok Leyland Ltd (AL), Pantnagar Plant since Dec 2021.

Brief Chronology of Events

SMG started working for the supply and installation of a software application project – Visitors’ and Vehicle Management vide the following Purchase orders –

Sr. No.Purchase Order No.DateAmount (Rs.)
1434001036108.01.2022193,000
2434001051322.02.202276,000
3434001079131.03.2022278,798
 Total 547,798
  1. SMG was given the order to install Visitor and vehicle Management software at Pantnagar plant after a detailed product evaluation, presentation, deliberation and due diligence starting from 1st week of December 2021 to Feb/Mar 2022.
  2. SMG installed the application on AL servers in April/May 2022 and gave it to the IT department for further certification/approval. SMG, on AL IT department’s insistence, started working on their suggestions, issue resolutions & making the application VAPT compliant. That process continued till mid-February 2023 and SMG got a clearance on 20-Feb-23.
  3. SMG immediately started following up AL team to allocate time to implement the application and Go live at the Pantnagar plant. SMG was given tentative dates twice but were not given confirmation for the visit. Both the times, SMG booked travel tickets for their team and had to cancel at the last moment.
  4. SMG still waits for a confirmation from AL team of the exact date for implementing the application.

SMG is regularly writing emails to the following officials since mid-February 2023 but have not received any response from any of them.

Ashok Kumar Mishra (HR) – Ashok.Mishra@ashokleyland.com

Vishal Singh vishal.singh@ashokleyland.com

Raghavi N (ALIMS) – Raghavi.N@ashokleyland.com

Himachal Jothinarasimhan (ALIMS) – Himachal.J@ashokleyland.com

Sriram velayutham (ALIMS – MARKETING) – Sriram.velayutham@ashokleyland.com

Devender Singh (ALIMS)- Devender.Singh@ashokleyland.com

Dheeraj Aneja (CENTRAL PUR) – Dheeraj.Aneja@ashokleyland.com

Ratnawat Girish (Unit Planning)- Girish.Ratnawat@ashokleyland.com

Navneet Nandal Singh (UNIT PLNG & IE) – Navneet.NandalSingh@ashokleyland.com

Parul badola(Administration) – parul.badola@ashokleyland.com

SunilChandra Petwal (HR) – SunilChandra.Petwal@ashokleyland.com

Bharat Kalal – Bharat.Kalal@ashokleyland.com

Prasanth Bhat (Information Security & Risk Management) – Prasanth.Bhat@ashokleyland.com

Ashogan M (Facilities Management) – Ashogan.M@ashokleyland.com

Vinod G (ALIMS) – Vinod.G@ashokleyland.com

Anjankumar Das (Head-Pantnagar)- Anjankumar.Das@ashokleyland.com

Rajesh S (CTV – MG & FE – Mfg) – Rajesh.S2@ashokleyland.com

ANMOLSingh.GREWAL ( HUMAN RESOURCE) – ANMOLSingh.GREWAL@ashokleyland.com

Manoj Kumar Srivastav (Unit Planning & IED) – Manojkumar.Srivastav@ashokleyland.com

Poojadewri KM (Plant Head Office-PNR) – Poojadewri.KM@ashokleyland.com

Prasanth Bhat (Information Security & Risk Management) – <Prasanth.Bhat@ashokleyland.com

Vinod G (ALIMS)- Vinod.G@ashokleyland.com

Rajesh S (CTV – MG & FE – Mfg) – Rajesh.S2@ashokleyland.com

Dheeraj Aneja (CENTRAL PUR) – Dheeraj.Aneja@ashokleyland.com

Amit Goel (Central Purchase) – Amit.Goel@ashokleyland.com

Rudra T.B (Training & Development)- Rudra.TB@ashokleyland.com

Pankaj Kumar Chausali (Central Purchase) – pankaj.kumar4@ashokleyland.com

SMG has sent weekly reminders of the following email since 22-Mar-23 to above mentioned officers in addition to many telephone calls to

  1. Mr. Ashok Mishra
  2. Mr. Vishal Singh
  3. Mr. Rudra (after 23-May-2023)

SMG wishes to highlight the following:

  1. SMG team has diligently worked for mare than 12 months to make the application as per AL standards and requirements, although it was not part of the terms and conditions of the PO. A lot of additional developmental and support efforts have gone into it. SMG requests for an price escalation of 25% of the order value.
  2. Allow us to bill it at the enhanced price value at the earliest and process our payments as per the payment terms. SMG is committed to complete the work to AL’s satisfaction once SMG is given time for the same.

SMG is a company specialising in facility management application development. SMG was issued the POs after due diligence and multiple evaluation of the software products and our capabilities. SMG does not understand the reason of no-response from Ashok Leyland.

SMG wrote to Vigil@ashokleyland.com (Mr. Sanjay K Asher (Chairman, Audit Committee, Ashok Leyland Limited) and received a call to understand the case from Mr. Rudra – 9422822601 on 23-May-2023 and SMG sent required documents and gave explanation. And now there is a silence. Kindly help.

As the last resort SMG sent their representative (Mr. Madhav Ojha) to AL’s Pantnagar plant to discuss and resolve the matter after pre-informing the officials a week in advance. He was at Pantnagar plant during 12th to 14th July but the concerned officers did not collectively provided time to discuss and resolve the matter. They were not free for SMG and showed dependency on the other person/s who was not available at that moment of time.

SMG requests your intervention in this matter on an urgent basis.